Welcome to the Groove Studios Brazil Support Hub

Here, you'll find comprehensive resources designed to help you navigate every aspect of working with Groove Studios Brazil. Whether you're preparing for your first recording session, curious about the intricacies of mixing and mastering, or need assistance with rehearsal space bookings, our support hub is your go-to destination for quick, reliable answers. We are committed to ensuring your experience with us is smooth, productive, and creatively fulfilling, allowing you to focus on what truly matters: your music. Find the information you need quickly and easily to get the most out of your projects with us. We're here to help you every step of the way, supporting your artistic journey from concept to final polished sound.

Find Your Answer

Privacy Policy

This Privacy Policy describes how Groove Studios Brazil collects, uses, and protects the personal information you provide when using our online platform and services, including Audio recording, Mixing and mastering, Voice-over recording, Sound design, Music arrangement, Podcast production, Rehearsal space rental, and Post-production audio offered through this service.

Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our site or use our services. This information may include details you provide when contacting us, requesting services, signing up for updates, or making payments. The types of personal information collected may include, but are not limited to, your name, physical address, and other contact details necessary for communication and service delivery.

We also automatically collect certain information when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, device information, and browsing patterns on our site. This data helps us understand how our users interact with our service and improve your experience. We collect this information through cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services:

  • To provide and deliver the services you request.
  • To process transactions and manage your orders or bookings.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you updates, newsletters, and marketing communications that you have consented to receive.
  • To personalize your experience on our site.
  • To improve our site, services, and user experience.
  • To detect, prevent, and address technical issues and security incidents.
  • To comply with legal obligations.

Legal Basis for Processing (for users in the European Economic Area and where applicable)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information concerned and the specific context in which we collect it. We will collect and use your personal information where the processing is:

  • Necessary for the performance of a contract with you (e.g., to provide the services you have requested).
  • Necessary for our legitimate interests (and not overridden by your data protection interests), such as for improving our services, marketing our services (where allowed), and for administrative purposes.
  • Necessary for compliance with a legal obligation.
  • Based on your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or serving our users, provided that these parties agree to keep this information confidential and comply with relevant data protection laws. These service providers may include payment processors, hosting providers, and analytics services.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request the erasure of your personal information.
  • The right to object to the processing of your personal information.
  • The right to request restriction of processing your personal information.
  • The right to data portability.
  • The right to withdraw your consent at any time where we rely on your consent to process your personal information.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

International Data Transfers

Your information may be stored and processed in Brazil or any other country where Groove Studios Brazil, its affiliates, or service providers maintain facilities. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws. When transferring data outside of Brazil, especially from the European Economic Area, we implement safeguards such as standard contractual clauses to ensure your data is protected to a standard equivalent to that required under applicable laws.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of our service after the posting of the updated policy constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by mail at:

Groove Studios Brazil
Rua Augusta, 820
Suite 501
São Paulo, São Paulo, 01304-000
Brazil

This website uses cookies to ensure you get the best experience.